Level Mathuset operates 18 canteens and cafés, plus a hotel.  Their goal is to provide healthy meals and excellent service to thousands of guests each day.  To succeed, they must manage a broad spectrum of tasks: food safety (IK‑mat), alcohol licensing, fire safety, health and safety, risk assessments, quality management and cleaning.

-We needed a system that covers everything and is tailored to our industry

- says manager Tiina Vormestrand.  

They found exactly that in Runwell.

Runwell + Level

Runwell gave Level Mathuset a customised task list: different types of business require different routines, and each location has its own tasks and schedules.

Employees access these tasks via the app, which includes prompts for daily cleaning, temperature logs and allergy checks.  

The feedback module replaces the old “deviation” term, making it easier for staff to report incidents or suggestions without stigma.  Reported feedback is automatically transformed into tasks and assigned to the right person

Runwell understands our industry better than other providers

The system also supports risk assessments and quality management.  Managers can see the status across all locations on one dashboard and follow up where necessary.  

Communication is streamlined through chat, saving time and reducing misunderstandings.

- Runwell understands our industry better than other providers, Vormestrand notes.  It has improved our everyday work, quality and communication.  We sleep better at night knowing everything is under control.