The story of MM Cafe & Bar began with a single café.  As customer numbers grew and the concept proved successful, founder BjørnGerryViksund started opening new locations.  Today the chain consists of nine restaurants spread across western Norway.  

Scaling up presented a challenge: how to maintain control, quality and consistency across all units.

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- We needed a system that allows us to run nine restaurants as if they were one

-We needed a system that allows us to run nine restaurants as if they were one, Viksund says.  Runwell became that system.  With the platform, MM Cafe & Bar schedules and monitors routines for food safety, fire safety, alcohol licensing and cleaning.  

Each restaurant has a digital calendar outlining tasks, and staff must check off activities like temperature logs, daily cleaning and equipment inspections.  

The control button quickly shows whether all tasks are completed or if something is missing

- Runwell gives me an overview of everything that’s happening, and I sleep better knowing that routines are followed

Training and onboarding are also central.  New employees receive training modules in the app and must complete them before starting work.  Managers use the chat to communicate across locations and share best practices.  “With nine restaurants, I can’t be everywhere,” Viksund explains

- Runwell gives me an overview of everything that’s happening, and I sleep better knowing that routines are followed.

The digital system has not only improved compliance but also boosted efficiency and employee satisfaction.  

By having a clear structure, tasks don’t get forgotten and inspections become easier.  MM Cafe & Bar continues to grow, confident that Runwell will support them every step of the way.